The 401(k) Easy Off-site Tech Support Consultants Program is for independent parties interested
in providing technical assistance via telephone to 401(k) Easy
customers. No selling or travel is involved. All work is done
via telephone and e-mail.
-- Tech Consultants earn $20.00 per 15 minutes!
We value quality Tech Consultants, and we pay them accordingly!
-- Tech Consultants work via telephone from their own homes or offices.
All 401(k) Easy Tech Consultants' work is done over the phone.
No traveling is required.
As an off-site Tech Consultant, you can set up anywhere you like so long as when you contact 401(k) Easy customers the conversation can be conducted in a business-like manner (no excessive or inappropriate background noise, cell phone interference, etc.) and you have the materials at hand (requisite PC setup, 401(k)
Easy User's Guide, etc.) that you need to answer the customer's
-- Tech Consultants set their own hours.
We contact you regarding a 401(k) Easy customer needing help,
assign the tech call to you, then you contact the customer. Customers
sometimes specify a "best time to reach me" but other
than that you can contact the customer at whatever time during
normal business hours that is most convenient for you within
the ensuing 24 hour period.
-- We can assign a technical support case to you via e-mail, phone, pager or cell phone, whichever best suits your needs.
As a 401(k) Easy Tech Consultant, you never have to sit chained to your desk waiting for our calls. We do require, however, that you be easily reachable at the times you've told us you'll be available and that when you contact our customers you do so in a professional, timely manner and from a location that in no way inhibits your providing the service contracted for.
-- No extensive 401k experience required.
Being a 401(k) Easy Technical Support Consultant does not require
extensive 401k knowledge or experience. Tech Consultants do,
however, need a basic understanding of the 401k plan administration
cycle -- an understanding that can largely be acquired by working
with our 401(k) Easy User's Guide and software.
-- Tech Support Consultants need to demonstrate a mastery of using 401(k) Easy.
If accepted into the Program, we will supply you with a list of common technical issues and their solutions and supply you with a User's Guide before asking you to show us what you can do. In addition, Off-site Tech Consultants always have access to our in-house technical staff for help with any issue.
If you're good at explaining things to people and helping them through procedural tasks, if you have a good phone demeanor, and if you like to work out of your own home or office, you'll likely make a good 401(k) Easy Off-site Tech Support Consultant. Try out our 401k software then send us a Consultant
Application if you're interested!
-- There's no selling involved.
Tech Support Consultants interact with existing 401(k) Easy customers,
helping them use their 401(k) Easy software and companion materials
effectively. Tech Support Consultants are NEVER asked to sell
--Tech Consultants help customers with using the 401(k) Easy software and companion materials.
The software is very easy to use (try it out for yourself); it comes with
its own guided tour as well as a very well-written User's Guide.
We went to great lengths to create an extremely user-friendly
program designed for the layperson that addresses all small business
Often the answers to peoples' questions are right in the User's Guide. Our Tech Support Consultants need to become very familiar with our 401(k) Easy User's Guide (which is broken down into a printed Quick Guide and a 401k Help CD-ROM), be able to locate and comprehend needed information quickly and easily, and be able to lead the caller through the correct procedure. Comfort and familiarity with using computer software and an aptitude especially for administrative-type programs are beneficial.
-- Tech Consultants need a PC running Windows 95 or
later, a modem -- and 401(k) Easy!
We supply all our Tech Support Consultants with a master copy of 401(k) Easy and all its companion materials. The 401(k) Easy plan administration software can be run on any PC system using Windows NT, or 95 or later (preferably Windows 95 or later). Our primary communication route with our Consultants is via e-mail; we require that all Consultants have an e-mail account that they are willing to check daily for messages from us.